Reservations Agent
On-siteBala, Wales, United Kingdom
Bala, Wales, United KingdomOn-siteFull TimeSenior LevelHospitalityEnterprise
Full TimeSenior LevelEnterpriseHospitality
Job Summary
Answer all guest inquiries by phone and email, serving as the first point of contact to create a positive first impression and maintain luxury hospitality standards. Manage reservations using professional systems while demonstrating strong organizational skills, multitasking abilities, and impeccable presentation. Remain calm and composed under pressure to deliver exceptional service and memorable guest experiences. Join a prestigious Relais & Châteaux hotel with bold ambitions to become a leading UK country house hotel known for fine dining and refined service.
Required Qualifications
- Excellent interpersonal and communication skills
- Strong organisational and multitasking abilities
- Professional telephone manner
- Confident use of reservation systems
- Ability to remain calm and composed under pressure
- Impeccable presentation
- Attention to detail
- Warm, welcoming, and service-focused approach
- Reliability
- Punctuality
- Proactivity
- Team-oriented mindset
- Commitment to excellence
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.