Reservations Agent
On-site · London, England, United Kingdom
Job Summary
Reservations Agent at The Copthorne Tara Hotel London Kensington: serve as the first point of contact for guests, enter correct booking information into Opera, and operate with a selling attitude to maximise room sales and revenues. Maintain familiarity with Opera, follow department standards, gather complete reservation details efficiently, leverage product knowledge to assist clients, and identify sales opportunities to boost revenue. Ensure calls are answered and handled in a timely manner per departmental standards.
Required Qualifications
- Experience and knowledge of Opera.
- Capacity to complete jobs within the deadlines.
- Excellent organizational skills and the ability to multitask and work under pressure.
Desired Qualifications
- Opera system experience
- customer-service
- organizational skills
- multitasking under pressure
- deadline-driven
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