Reservations Agent
On-sitePasay, Metro Manila, Philippines
Job Summary
Handle all reservation-related calls including new bookings, modifications, cancellations, and general enquiries in accordance with client quality guidelines. Ensure guests are informed of operational policies such as credit card requirements, cancellation terms, and check-in/check-out times. Optimize revenue by selling from the highest room category down and promoting value-added services like parking and breakfast. Accurately track and apply sales promotions within the CMS, then enter and maintain confirmed reservation details, ensuring completeness and accuracy of all guest data fields. This role supports MicroSourcing's managed services division, offering a hybrid schedule with shifting hours and above-market compensation.
Required Qualifications
- 1 to 3 years of relevant customer service, sales, hospitality experience preferably in the BPO industry
- Open to undergrads with experience and fresh graduates with good communication skills (both written and verbal)
- Knowledgeable in computer applications
- Proficiency with MS Office applications (i.e. MS Word, Excel) and other call centre-specific software/systems (i.e. 8x8, Dynamics, AVAYA)
Desired Qualifications
- GDS experience
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