Reservations Agent

Process reservation requests, changes, and cancellations by phone, fax, or mail; verify availability of room type and rate; explain guarantees and cancellation policies; accommodate special requests; answer questions about facilities/services and room accommodations; apply sales techniques to maximize revenue; input and access data in the reservation system; input correct codes and rates for special reservation types (e.g., employee discounts, travel agent inspection rates, wholesale reservations); follow escalation procedures for guest concerns. Maintain professional appearance and confidentiality; communicate clearly, develop positive relationships, and support team goals; comply with QA standards and policies; handle lifting tasks up to 10 pounds; perform other duties as requested by Supervisors.