Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify room availability and rates, and explain guarantee, special rate, and cancellation policies. Accommodate and document special requests while inputting correct codes for complimentary rooms, employee discounts, and wholesale reservations into the system. Answer questions about property facilities, follow sales techniques to maximize revenue, and address guest concerns using proper escalation procedures. Welcome guests according to company standards, assist individuals with disabilities, and maintain professional appearance and confidentiality. Comply with quality assurance expectations and perform other reasonable duties as requested by Supervisors.