Reservations Agent (m/w/d)

Reservations Agent (m/w/d) processes reservation requests, changes, and cancellations received by phone, fax, or mail; identifies guest reservation needs and determines appropriate room type; verifies availability and rate; explains guarantee, special rate, and cancellation policies to callers; accommodates and documents special requests; answers questions about property facilities/services and room accommodations; uses sales techniques to maximize revenue; inputs data into the reservation system and assigns correct codes and rates for special room types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations); follows escalation procedures for guest concerns; adheres to company policies, maintains professional appearance, protects assets and guest privacy, offers courteous, clear communication, and supports team goals; handles lifting/carrying as needed (≤10 pounds); performs other duties as requested by Supervisors.