Reservations Agent - La Concha Resort

Handle all reservation requests via telephone, fax, mail, and Internet in a friendly, efficient, and prompt manner while answering calls promptly and processing incoming faxes. Respond to reservation requests from other departments and ensure complete understanding of the PMS system, cancellation policy, no-show policy, and credit policy. Maintain awareness of selling status, rates, packages, and groups, and support the Sales team with follow-up calls to corporate. Understand how the Group Sales department and Front Desk relate to the Reservations Department.