Reservations Agent
On-siteSaint Pete Beach, Florida, United States
Saint Pete Beach, Florida, United StatesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Manage guest reservations and bookings by answering phone inquiries, processing room requests, and updating availability systems. Provide exceptional customer service to guests regarding stay details, special requests, and payment arrangements while maintaining accurate records. Coordinate with housekeeping and front desk staff to ensure smooth check-ins and resolve any booking issues promptly. Work flexible hours including weekends and holidays to support the resort's operational needs.
Required Qualifications
- High school diploma or equivalent
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow in the role
- Pre-employment drug test
- Background check
Desired Qualifications
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
- Basic computer skills and experience with reservation software
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