Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify room availability and rates, and explain guarantee and cancellation policies. Accommodate special requests and input correct codes for complimentary rooms, employee discounts, and wholesale reservations into the system. Answer questions about property facilities and follow proper escalation procedures for guest concerns. Welcome guests, assist individuals with disabilities, and maintain professional appearance while adhering to company policies and confidentiality standards.