Reservations Agent
$35,360–$35,360 year
On-siteAspen, Colorado, United States
Aspen, Colorado, United StatesOn-siteFull Time$35,360–$35,360 yearLarge
Full TimeLarge
Job Summary
Create personalized guest resort reservations by accurately inputting contact information and updating guest history with preferences and special occasions. Respond to inquiries regarding room availability, pricing, and special offers while maintaining complete knowledge of all resort facilities, accommodations, rates, and local services. Assist in resolving guest challenges by collaborating with team members to ensure follow-through and exceed expectations. Execute accurate billing and financial transactions while upselling services to educate guests on resort offerings.
Required Qualifications
- Two years in a hospitality, spa, or reservations position
- Ability to create professional business letter correspondence
- Must possess gracious people and sales skills
- Excellent phone manner
- Ability to engage in a positive manner with each and every guest
- Ability to work cohesively with other departments and co-workers as part of a team
- Must be able to create a genuine, informative, and personalized guest resort reservations experience
- Must be able to accurately input guest contact information
- Must be able to add information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information
- Must be able to respond to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers
- Must maintain complete knowledge of all resort facilities/services offered and hours of operation
- Must maintain complete knowledge of all accommodations, layout, décor, attributes and locations
- Must maintain complete knowledge of all studio rates, special packages and promotions
- Must maintain complete knowledge of all spa treatments and offerings, their benefits and costs
- Must maintain complete knowledge of daily stats, including availability
- Must maintain complete knowledge of entertainment/special events scheduled on property and in the area
- Must maintain complete knowledge of directions to the resort from airports and other major landmarks
- Must maintain complete knowledge of general info, descriptions and directions for local services, restaurants, wineries and points of interests
- Must be able to assist and ensure effective guest challenge resolution
- Must be able to work closely with fellow guest service team members and other departments to resolve any challenges
- Must be able to ensure follow-through and exceed guest expectations when possible
- Must be able to ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests
- Must be able to upsell services and offerings as appropriate
- Must be able to ensure that each guest is fully educated about the resorts' offerings
- Must be available for a full time year round position
- Must be able to work in a non-exempt position
Desired Qualifications
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort
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