Reservations Agent
$43,680–$43,680 year
On-siteHealdsburg, California, United States
Healdsburg, California, United StatesOn-siteFull Time$43,680–$43,680 yearSmall
Full TimeSmall
Job Summary
Process new hotel and restaurant reservations, manage room inventory, and handle in-room dining orders through the Maestro and Toast systems. Serve as the primary telephone operator for all incoming calls, coordinate special requests with departments, and provide comprehensive concierge-level information on local attractions and amenities. Maintain accurate guest profiles, process payments, and manage waitlists while adhering to luxury hospitality standards and brand policies. Work a flexible schedule including mornings, evenings, and weekends with daily on-premises presence.
Required Qualifications
- High school diploma or equivalent
- Valid Smart Serve and RBS certification or ability to obtain within 30 days of employment
- Ability to work a flexible schedule including morning, afternoon, evening, overnight, weekends and holidays
- Daily on-premises presence
- Ability to sit for extended periods of time (up to 8 hours per shift)
- Ability to enter data into computer terminals and operate standard office equipment
- Ability to use multi-line telephone systems and radio communication devices
- Ability to see and read computer screens and printed matter with or without vision aids
- Ability to hear and understand speech at normal levels and on the telephone
- Ability to speak clearly so that others may understand at normal levels and on the telephone
- Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain focus during busy periods with or without reasonable accommodations
Desired Qualifications
- Previous experience in hotel reservations, call center operations, customer service, or hospitality industry
- Experience in luxury hotel environment
- Restaurant service or food & beverage experience
- Experience with multi-line telephone systems
- Knowledge of luxury hospitality standards and guest service concepts
- Ability to maintain levels of quality and customer service typically expected of a luxury resort
- Familiarity with ADA compliance, local fire safety regulations, and relevant current laws governing guest privacy and data protection
- Understanding of emergency procedures and communication protocols
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