Reservations Agent and PBX Operator
$29,120–$33,280 year
On-siteRichmond, Virginia, United States
EXPIREDRichmond, Virginia, United StatesOn-siteFull Time$29,120–$33,280 yearSenior Level
Full TimeSenior Level
Job Summary
Manage hotel and dining reservations via phone, email, and online platforms while operating the PBX system to direct calls and assist guests. Provide accurate information on room types, rates, amenities, and local attractions, then process changes, cancellations, and special requests with high accuracy. Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure seamless service, maintain detailed guest records, and resolve concerns professionally. Work 8 am to 9 pm daily, including weekends and holidays, with flexibility for opening and closing shifts.
Required Qualifications
- Must have open availability to work 8 am – 9 pm any day of the week, including weekends and holidays
- Must have open availability to work opening and closing shifts based on business needs
- Excellent verbal and written communication skills
- Polished phone voice
- Professional demeanor
- Ability to manage multiple responsibilities simultaneously
- Maintaining accuracy
- Efficiency
- Attention to detail
- Strong guest service mindset
- Ability to create a seamless guest experience
- Consistent follow-through
- Proactive communication
- Comfortable using computers
- Reservation systems
- Multi-line phone systems
Desired Qualifications
- Previous reservations experience
- PBX experience
- Front desk experience
- Customer service experience
- Hospitality environment experience
- Hospitality training
- Strong customer service background
- Excellent organizational skills
- Professional appearance
- Positive attitude
- Dependable work ethic
- Previous experience with hotel reservation systems
- Previous experience with PBX systems
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