Reservations Agent
On-siteSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage reservations via phone, email, and online platforms by providing guests with accurate room availability, rates, and special offers. Serve as the first point of contact for inquiries, handling modifications, cancellations, and payment transactions while suggesting upgrades and fulfilling specific requests. Allocate rooms based on preferences and business demands, maintain meticulous records to ensure smooth check-ins and check-outs, and assist in resolving guest complaints regarding reservations or billing. Work part-time hours as a customer service expert in the Sydney CBD hospitality industry.
Required Qualifications
- Customer service-oriented
- Exceptional communication skills
- Problem-solving skills
- Ability to remain calm under pressure
- Team player
- Positive attitude
- Willingness to go the extra mile
Desired Qualifications
- Previous experience in a similar role in the hospitality industry
- Proficiency in using reservation and property management systems
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