Reservations Agent
On-siteDoncaster, Victoria, Australia
Job Summary
Handle all incoming reservation enquiries with professionalism, answering phone calls within three rings every time. Up-sell room types and packages to maximize occupancy and revenue while delivering warm, knowledgeable service to every guest. Maintain accurate booking records, update guest profiles in the PMS, and confirm requests ensuring special preferences reach relevant departments. Stay current with rates, promotions, and the Accor Live Limitless loyalty program. Coordinate with Sales, Front Office, and other teams to provide a seamless guest journey, assist with group bookings and quotes, and perform critical daily admin tasks. Australian working rights are mandatory with no visa sponsorship available.
Required Qualifications
- Australian working rights
- A passion for hospitality
- Strong communication skills
- Strong organisational skills
- Previous experience in a reservations or front office role
Desired Qualifications
- Knowledge of a Property Management System (PMS)
- A team player
- A proactive attitude
- A keen eye for detail
- Flexibility to assist other departments when required
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