Reservations Agent
On-site · Noosa Heads, Queensland, Australia
Job Summary
As Reservations Agent, serve as the go-to expert from initial inquiry to guest arrival; manage reservations via phone, email, and online platforms; provide accurate information on room availability and rates; allocate rooms based on guest preferences and business needs; securely process payments and verify billing details; suggest room upgrades and fulfill guest requests to enhance stays; maintain meticulous reservation records and assist with check-ins/check-outs; resolve reservation, billing, or room-assignment issues; collaborate with hotel teams to ensure a smooth, enjoyable guest experience.
Required Qualifications
- Previous experience in a similar role in the hospitality industry is preferred
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