Reservationist
$65,520,000–$68,952,000 year
On-siteLos Angeles, California, United States
Job Summary
Deliver outstanding service over the phone as the welcoming voice of The Hollywood Roosevelt. Assist guests with reservations, changes, and special requests with accuracy while sharing knowledge of room types, amenities, dining, events, and local attractions. Communicate guest needs clearly with hotel departments and use upselling techniques to maximize revenue. Handle guest concerns calmly and professionally while maintaining confidentiality and attention to detail in a fast-paced environment. This role requires a passion for hospitality and strong communication skills to support our iconic legacy and ensure unforgettable guest experiences.
Required Qualifications
- Customer service experience
- Strong communication skills
- Ability to problem-solve and manage challenging situations with confidence
- Attention to detail
- Strong organizational skills
- Dependability
- Adaptability
- Team-first mindset
Desired Qualifications
- Passion for customer service and hospitality
- Professional phone presence
- Hospitality experience
- A passion for customer service and hospitality
- Strong communication skills
- Ability to problem-solve and manage challenging situations with confidence
- Attention to detail
- Strong organizational skills
- Dependability
- Adaptability
- Team-first mindset
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