Reservationist
On-siteIndianapolis, Indiana, United States
Job Summary
Answer passenger calls collecting trip information for the permissible time period and provide system guidance for current, new, and potential passengers. Complete data entry of passenger file information, negotiate requested times, and maintain up-to-date records in the customer database. Communicate cancellations to scheduling, dispatch, or vehicle operations personnel and provide follow-up calls as required by schedule changes. Maintain accurate filing systems, a safe work area, and effective communication with operations staff regarding scheduling or passenger issues. Handle multiple tasks accurately while demonstrating excellent customer service and a professional demeanor.
Required Qualifications
- High School diploma or equivalent
- Able to work in a fast-paced environment
- Excellent decision-making skills
- Excellent attendance record
- Excellent verbal and written communication skills
- Telephone speaking and/or call center experience
- Computer experience
Desired Qualifications
- Experience in paratransit scheduling utilizing Trapeze PASS, preferred
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