Reservationist (Full-Time)
$29,473,600–$36,857,600 year
On-siteTower, Minnesota, United States
Job Summary
Answer guest inquiries about hotel services, facilities, and hours of operation while quoting available rates to maximize room revenue and average rate. Book room reservations, verify customer information and payment options, and assign rooms with confirmation emails. Maintain accurate profiles, reports, and records of bookings, cancellations, and payments while working with customers over the phone, in person, or via email. Provide callers with driving directions to the property and promote facility-wide events including the Wild Edge Players Club. Work 8+ hours per day at a standing desk, handling in-coming and in-house phone calls in a friendly, courteous manner.
Required Qualifications
- High school diploma or equivalent (GED)
- At least 18 years of age
- Basic computer proficiency, including experience with Microsoft Office and the ability to learn hotel property management systems
- Basic mathematical skills with the ability to accurately perform calculations, reconcile financial transactions, and balance reports
- Ability to work independently with minimal supervision during overnight shifts
- Strong attention to detail and organizational skills
- Excellent customer service and interpersonal communication skills
- Ability to maintain confidentiality while handling guest information and financial records
- Ability to obtain and maintain any required gaming license, if applicable
- Ability to work overnight, weekends, holidays, and other shifts as business needs require
- Friendly service-oriented manner
- Warm and friendly demeanor
- High standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Ability to work 8+ hours per day at standing desk/computer; standing and walking frequently throughout the workday
- Bending and light lifting up to 30 pounds occasionally
- Ability to tolerate various scents, noises, and bright lights
- Comply with the Bois Forte Code of Ethics
- No real or perceived conflict of interest between myself and vendors or potential vendors
Desired Qualifications
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Strong computer skills
- Ability to work weekends and holidays
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