Reservation Specialist- Car Rental
On-siteMontego Bay, Saint James Parish, Jamaica
Job Summary
Clarify, research, and communicate options to fulfill customer needs for new and existing car rental reservations while cross-selling ancillary products. Resolve and respond to inquiries, requests, and issues related to pre, during, and post rental experiences, ensuring all interactions align with company policies and standards. Accurately input data into systems for customer record retention and process forms or reports for special handling requirements. Coordinate forthcoming reservations and investigate customer service issues via telephone and email with field operations personnel to ensure timely adjustments. Maintain high customer satisfaction to foster loyalty among corporate and valued clients.
Required Qualifications
- High School diploma
- Minimum of 2 years current related experience in a customer care environment or inside sales
- 3 CXC/CSEC subjects (inclusive of English)
- at least 6 months of BPO or Sales experience
- Excellent verbal and written communication skills
- Effective listening and telephone skills
- Strong negotiation, decision making, and problem-solving skills
- Strong analytical, mathematical skills and organizational skills
- Advanced computer skills using MS Outlook, MS Office and multiple specialized applications
- Ability to handle complex customer issues while maintaining a positive attitude
- Ability to demonstrate strong initiative to exceed expectations
- Attention to detail, and ability to work independently and in teams
- Ability to speak read and write English fluently
- Regular and punctual attendance
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