Reservation Executive
On-site · Bhubaneswar, Odisha, India
Job Summary
Reservation Executive responsible for planning and optimizing hotel room reservations, coordinating reservation department duties, producing occupancy forecasts and monthly/annual reports, maintaining guest records and folios, and leading a team to deliver accurate, efficient service. Responsibilities include resolving customer queries, applying proper selling techniques to maximize room revenues, training staff on safety provisions, and ensuring proper discounts and corporate rates are applied according to policy. Opportunities for professional growth within the property and globally through Accor’s programs.
Required Qualifications
- Plan the room reservations.
- Coordinate duties of the reservation department to ensure accuracy and efficiency.
- Respond to customer queries to ensure satisfaction.
- Lead and train the reservation team; ensure safety provisions are understood and followed.
- Produce forecasts and monthly/annual budget-related reports.
- Maintain guest folio accuracy; refer to guest history for VIP instructions.
- Manage occupancy forecasting and reporting; monitor overbooking and discounts per policy.
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