Reservation Coordinator

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, determine appropriate room types, verify availability, and explain guarantee and cancellation policies. Accommodate special requests, answer facility questions, and input data into the reservation system. Oversee room block accuracy, set up billing accounts per Accounting policies, and revise blocks to maintain required availability. Communicate with departments to resolve accommodation challenges and document VIP reservations. Welcome guests, address service needs, and maintain professional appearance while adhering to company policies and confidentiality standards.