Reservation and Ticketing Agent

Manage customer inquiries and reservations for flights by assisting clients with flight quotations and addressing concerns via phone, email, or walk-ins. Process changes to reservations when itineraries or schedules are amended, and issue tickets for various booking requests through the Airline Reservations system. Support check-in counter agents at the airport with excess baggage computation, seat upgrades, and other ticket-related matters. Prepare individual sales reports, weekly availability reports, and daily collection reports. Requires a Bachelor's degree, strong communication skills, and flexibility for shift schedules, holidays, and airport assignments.