Reservation Agent
On-siteMcCall, Idaho, United States
Job Summary
Answer multiple phone lines and direct lodge-wide calls to process accurate reservations, register guests, and respond to orientation requests. Coordinate with Spa, dining, and security departments to accommodate special requests, facilitate amenity bookings, and manage group room blocks and cutoff dates. Complete daily reporting, enter online cancellations, and accurately bill guests while maintaining local area information and complying with cash handling policies. Mediate dissatisfied guests to provide acceptable solutions. Work varied hours including weekends and holidays in a constantly changing environment using multiple software programs.
Required Qualifications
- 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in like property
- High School Diploma or equivalent education
- Ability to work varied hours including swing, AM/PM shifts, weekends, and holidays
- Experienced in Microsoft applications, Outlook, internet navigation etc...
- Ability to multi-task while maintaining a high degree of organization and detail orientation
- Proven prior superior customer service skills
- Excellent phone communication skills
- Ability to communicate effectively with and receive information from guests and associates
- Previous Front Desk, Reservations and Guest Service Experience at a AAA, 3/4 star/diamond property
- Lodging software experience
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