Reservation Agent
On-site · Athens, Attica, Greece
Job Summary
Reservation Agent for hotel reservations in Greece. Responsibilities include responding to booking requests, building and maintaining customer relationships to enable future bookings, managing reservation records and room availability in the PMS, processing modifications/cancellations, understanding room types and features, applying rates, packages, and discounts, maintaining a client database with special requirements, coordinating additional services (airport transfer, VIP benefits), and staying informed about market trends and competitors. Strong English skills (German preferred), proficiency with MS Office, and experience with GDS/IDS/OTAs/Opera are valuable. Previous Hilton Hotels & Resorts experience is an asset.
Required Qualifications
- 2 years minimum experience in similar position in 5-star hotels’ reservations department
- Certificate of studies from accredited School for Tourism
- Excellent command of English language
- Strong computer skills and excellent knowledge of Microsoft Office
- Experience in GDS, IDS, OTA’s extranets and Property Management systems, preferably Opera
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