Reservation Agent

Reservation Agent responsibilities include making, confirming and canceling reservations for guests, processing check-ins and check-outs, answering inquiries about hotel services, and maintaining records of room availability and rates. The role requires using reservation systems, coordinating with the sales office on group block details, and applying suggestive selling to maximize revenue and occupancy. Skills include clear communication, guest services excellence, basic math for billing and payments, and the ability to handle multiple tasks such as room assignments, guest inquiries, and occasional front desk duties as needed.