Reservation Agent
On-site · Leicester, England, United Kingdom
Job Summary
Reservation Agent at Europcar Mobility Group based at Leicester Support Centre responsible for managing inbound and outbound enquiries across consumer and corporate rental journeys. Responsibilities include placing reservations via phone or email using multiple applications, providing reservation support for direct hire sites, assisting customers during live rentals, handling post-rental support and proactive complaint management, and acting as liaison for the Customer and Europcar branches to ensure smooth service delivery. Requires excellent customer service, strong administrative and IT skills (Microsoft and Google suites), ability to work autonomously and within a team, and a customer-centric, detail-oriented approach with strong time management and prioritization. Agency CV submissions discouraged; role emphasizes professional conduct and ability to meet contractual SLAs and corporate terms.
Required Qualifications
- Excellent administrative skills
- Communication and attention to detail
- First-class IT skills with Microsoft and Google packages
- Able to work independently and in a team
- Customer-centric approach
- Ability to manage multiple reservations via phone or email
- Proactive complaint management
- Professional and courteous communication
- Ability to work under pressure and meet deadlines
- Overtime availability when requested
- Strong organizational and prioritization skills
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