Reservation Agent
On-site · Leicester, England, United Kingdom
Leicester, England, United KingdomOn-siteFull TimeMid LevelNot SpecifiedEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Job Summary
Reservation Agent at Europcar Mobility Group in Leicester responsible for handling inbound and outbound reservations from consumer and corporate customers, using multiple applications to place reservations, providing rental support throughout the customer journey, handling post-rental support and complaints, liaising with branches to ensure smooth service delivery, and upholding contractual SLAs with a strong focus on exceptional customer service and cross-functional collaboration.
Required Qualifications
- Excellent administrative skills
- strong communication abilities
- high attention to detail
- experience with customer service
- ability to manage reservations via phone or email
- proficiency with Microsoft Office and Google packages
- ability to work under pressure and meet deadlines
- team player with initiative
- willingness to work overtime when requested
- customer-centric mindset
- ability to provide post-rental support and complaint handling
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