Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify room availability and rates, and explain guarantee and cancellation policies. Accommodate special requests and input correct codes for complimentary rooms, employee discounts, and wholesale reservations into the system. Answer questions about property facilities and services while following sales techniques to maximize revenue. Follow proper escalation procedures for guest concerns and comply with quality assurance standards. Move objects weighing up to 10 pounds and perform other reasonable duties as requested by supervisors.