Reservation Agent
On-siteIstanbul, Istanbul, Turkey
Job Summary
Process all external and internal calls by redirecting or assisting callers, taking ownership of requests and ensuring follow-up according to hotel standards. Maintain and monitor the Reservation software system while serving as a liaison for guests requiring information on all aspects of the hotel. Handle and distribute faxes, voice messages, and written messages for both internal and external guests. Ensure consistent professional, friendly, and engaging service while following department policies, procedures, and service standards. Requires a sufficient working knowledge of Housekeeping, Front Office, and Engineering departments.
Required Qualifications
- Must possess outstanding guest services skills
- Sophisticated verbal communication skills
- Good command of English
- Previous customer related experience
- Computer literate in Microsoft Window applications
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Only Turkish or candidates which able to communicate in Turkish
Desired Qualifications
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
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