Reservation Agent
On-siteLagoi, Provinsi Riau, Republic of Indonesia
Job Summary
Handle all reservation inquiries via phone, email, online platforms, and other communication channels. Process room bookings accurately in the reservation system in accordance with hotel policies. Provide guests with detailed information regarding room types, rates, promotions, and hotel facilities. Verify reservation details, payment methods, and special requests to ensure accuracy. Requires minimum 1–2 years of experience in reservations, front office, or customer service, preferably in a 4- or 5-star hotel. Candidates must possess strong communication skills, a professional appearance, and positive service attitude. Join a team passionate about creating great hospitality experiences at this new Swiss-inspired resort overlooking the South China Sea.
Required Qualifications
- Minimum 1–2 years of experience in reservations, front office, or customer service, preferably in a 4- or 5-star hotel
- Professional appearance
- Positive service attitude
- Strong communication and customer service skills
- Detail-oriented
- Strong organizational abilities
- The ability to challenge the norm and work in an environment that is both creative and rewarding
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
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