Resepsjonist
On-siteLongyearbyen, Svalbard, Svalbard and Jan Mayen
Job Summary
Welcome guests and ensure smooth check-in and check-out processes while handling inquiries, providing activity recommendations, and managing bookings for Svalbard. Administer reservations, room assignments, and payments, and operate the lobby shop by restocking, maintaining inventory, and selling items. Uphold the hotel's high service standards, actively manage loyalty programs and upselling opportunities, and collaborate closely with other departments to deliver seamless guest experiences. This role requires fluent Norwegian and English, basic cash handling skills, and the ability to work in a fast-paced, remote Arctic environment at Radisson Blu Polar Hotel.
Required Qualifications
- Erfaring fra resepsjon, hotell, reiseliv eller annen serviceorientert virksomhet
- Erfaring med å skape gode gjesteopplevelser gjennom profesjonell og personlig service
- God systemforståelse og evne til å sette seg raskt inn i nye digitale verktøy
- Flytende norsk
- Gode engelskkunnskaper, både muntlig og skriftlig
- Grunnleggende forståelse for kassehåndtering, betalinger og fakturering
Desired Qualifications
- Erfaring med hotellsystemer eller lojalitetsprogrammer
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