Research Operations Lead (Fixed Term)
$190,000–$235,500 year
Hybrid · New York City, New York, United States
Job Summary
Lead and define Research & Insights Operations at Justworks for a fixed-term, full-time role in NYC. Own the vision, roadmap, and OKRs for Research & Insights operations; design scalable recruitment and governance systems; build a networked, self-service research program; establish ethics and data governance standards; automate workflows with AI; enhance organization-wide insights fluency; connect insights to strategy; and partner with cross-functional teams to implement scalable, human-centered research infrastructure. Emphasizes autonomy, strategic planning, stakeholder influence, and a focus on compliant, privacy-conscious research practices. Hybrid work arrangement at NYC office.
Required Qualifications
- Proven track record (6-8 years) building and scaling operational systems and governance structures, ideally in market or UX research
- Experience in technology environments with understanding of experience design, user research, and product development processes
- Exposure to UX, market, design, or strategic research methods and interest in deeper exploration
- Experience applying AI tools and building AI-powered workflows for knowledge retrieval, research synthesis, automation, or insight distribution
- Strong cross-functional partnership and lateral leadership across Product, Design, Marketing, Engineering, Legal, Compliance, and Procurement
- Track record of operating independently in ambiguous, fast-moving environments
- Experience with research and insight management platforms such as Great Question, Qualtrics, Dovetail, User Interviews, dscout, and Figma
- Background in compliance-sensitive environments (fintech, SaaS, enterprise B2B) is a strong plus
- Base salary discussion anchored in NYC with range $190,000 - $235,500 per year
- This is a fixed-term contract for a full-time role, with potential to convert to permanent
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