Research & Data Executive, Global Experience Management
On-siteBratislava, Bratislava Region, Slovakia or Manchester, England, United Kingdom
Job Summary
Develop a comprehensive understanding of the firm's global experience management system, acting as a subject matter expert. Manage and maintain data quality and experience capture processes, delivering technical support to users while checking data for errors, inconsistencies, and incomplete information. Carry out complex experience searches, develop reports, and help users orient their own searches by signposting them to relevant guidance. Explore and leverage AI tools to streamline experience capture, while monitoring usage and analyzing metrics using Power BI dashboards to support adoption. Contribute to the continuous improvement of the system, existing data, processes, and workflows by building relationships with other team members and stakeholders.
Required Qualifications
- Educated to degree level or equivalent
- Excellent analytical and problem-solving skills
- Experience of carrying out complex legal and business research in a law or professional services firm
- Good commercial awareness
- Excellent written and oral communication skills
- Strong attention to detail
- Confident proactive team player, able to work collaboratively and independently in a fast-paced environment
- Strongly self-motivated, with the ability to use your initiative and learn quickly
- Highly organised and resilient, able to manage and meet multiple deadlines
- Highly IT literate, proficient in Microsoft 365 (including Excel) and experienced in managing, manipulating and validating data
- Right to work in the UK in the role
Desired Qualifications
- Knowledge of Litera's Foundation experience management platform
- Familiarity with Microsoft SharePoint, Power BI and/or Power Automate
- Experience of using AI tools such as Co-Pilot and Writer
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