Research Benefits Administrator
HybridQuezon City, Metro Manila, Philippines or Lapu-Lapu City, Central Visayas, Philippines
Job Summary
Demonstrate full expertise in Admin Advantage worktypes and processes by handling special or escalated cases requiring advanced analysis and resolution. Perform quality checking and provide feedback to ensure accuracy and compliance across all support and administrative tasks. Act as a Subject Matter Expert for Admin Advantage operations while resolving complex transactions and collaborating with BAU teams for cross-training initiatives. Support training and mentoring of team members to drive operational excellence. This role requires a Bachelor's degree, MS Office proficiency, and experience in benefit administration within a hybrid environment at Manulife/John Hancock.
Required Qualifications
- Bachelor's degree or equivalent
- Strong proficiency in MS Office applications
- Proven experience in Admin Advantage or benefit administration
Desired Qualifications
- Strong analytical and problem-solving skills
- Advanced knowledge of benefit administration processes
- Attention to detail with a strong focus on quality and accuracy
- Ability to handle complex and high-volume transactions
- Effective communication and interpersonal skills
- Coaching, mentoring, and training capability
- High level of accountability and ownership
- Strong organizational and time management skills
- Adaptability and ability to work across multiple worktypes
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