Resaurant Server at Bradford House OKC

Job Summary

Required Qualifications

• •3-5 years of food and beverage experience in a guest focused environment
• •High School diploma or equivalent
• •Safety training and any required food and alcohol handling certificates
• •Familiarity with hospitality industry
• •Legally eligible to work in the United States
• •Reliable transportation
• •Ability to go up and down stairs often during shift
• •Ability to lift up to 40 pounds intermittently during the work shift
• •Ability to reach, bend, stoop kneel
• •Ability to perform multiple tasks at one time
• •Must be able to follow verbal and written instruction
• •Must be able to communicate both verbally and in writing
• •Must be highly organized
• •Must be able to pay attention to sound and sight details
• •Must be able to stand, walk, kneel, crouch, bend, squat, reach & retrieve items from above head
• •Ability to take written and verbal direction in English
• •Ability to speak English clearly
• •Reliable and responsible character
• •Exceptional follow-up and attention to detail
• •Good listening skills
• •Ability to respond quickly to needs and requests
• •Exceptional organizational skills
• •Ability to balance and prioritize work
• •Exceptional service orientation
• •Keen ability to focus and deliver on guest needs
• •Proactive approach
• •Exceptional initiative
• •Problem-solving abilities
• •Sufficient computer skills to use company issued software programs proficiently
• •Highly motivated
• •Detail-oriented
• •Self-starter
• •Ability to perform routine work or the same task over and over again
• •Ability to communicate effectively with guest, team members and management in English
• •Ability to understand and comply with proper cleaning techniques
• •Ability to take direction and follow instructions
• •Ability to work effectively as an independent contributor
• •Ability to work as a part of a collaborative team
• •Consistently at work and on time
• •Ability to multi-task
• •Ability to effectively manage numerous priorities within a fast-paced environment
• •Ability to handle china, glassware and fragile equipment with care
• •Ability to keep floors clean and dry
• •Ability to pick up wet spills immediately
• •Ability to pitch in to help with special and deep cleaning projects
• •Ability to maintain and promote a positive and cooperative work relationship with all hotel departments
• •Ability to follow all procedures and policies set forth by the company and department
• •Ability to ensure both cash and charge tips are reported properly for tax processing
• •Ability to handle cash, credit, and debit card transactions
• •Ability to ensure charges are accurate
• •Ability to return correct change to patrons
• •Ability to balance the cash register
• •Ability to account for any discrepancies
• •Ability to check identification to ensure customers are the legal age to purchase alcohol
• •Ability to ring orders into POS system in a timely manner
• •Ability to ensure accuracy of information
• •Ability to communicate directly with back-of-the-house staff
• •Ability to ensure that orders are delivered correctly
• •Ability to accommodate special requests
• •Ability to serve food to guests
• •Ability to resolve guest complaints
• •Ability to ensure guest satisfaction
• •Ability to remain attentive to guests
• •Ability to adhere to or exceed service standards
• •Ability to monitor the alcohol intake of guests in accordance with licensing regulations
• •Ability to ensure all guests are well attended to
• •Ability to monitor all areas of the restaurant
• •Ability to clear and clean tables
• •Ability to reset counters and tables
• •Ability to maintain wait station
• •Ability to keep area tidy
• •Ability to stock glasses, silverware, and other related supplies
• •Ability to perform restaurant opening and closing procedures
• •Ability to maintain sanitation, health and safety standards in work areas
• •Ability to keep breakage to a minimum
• •Ability to push, pull, carry and lift racks, carts, and large trash bins
• •Ability to have finger, hand and upper body dexterity to operate food machinery
• •Ability to grasp dishes
• •Ability to have moderate hearing
• •Ability to have moderate comprehension and literacy
• •Ability to read use records and all special requests
• •Ability to be able to use, in a proficient manner, all company issued software programs implemented
• •Ability to be able to present menu to guests
• •Ability to be able to provide food and beverage suggestions
• •Ability to be able to answer questions regarding food preparation
• •Ability to be able to greet and engage each guest who enters the restaurant
• •Ability to be able to ensure that their breakfast or dinner experience is welcoming, positive and satisfying
• •Ability to be able to execute service in accordance with property standards
• •Ability to be able to acknowledge, greet and welcome all guest who approach or enter the restaurant
• •Ability to be able to demonstrate a perfect knowledge of all items featured in our menus
• •Ability to be able to be knowledgeable to customers
• •Ability to be able to take food and beverage orders
• •Ability to be able to ensure customers are the legal age to purchase alcohol
• •Ability to be able to communicate directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated
• •Ability to be able to serve food to guests
• •Ability to be able to resolve guest complaints, ensuring guest satisfaction
• •Ability to be able to remain attentive to guests, adhering to or exceeding service standards
• •Ability to be able to monitor the alcohol intake of guests in accordance with licensing regulations
• •Ability to be able to ensure all guests are well attended to by monitoring all areas of the restaurant, including courtyard, porch, etc
• •Ability to be able to clear and cleans tables
• •Ability to be able to reset counters and tables
• •Ability to be able to maintain wait station by keeping area tidy and stock glasses, silverware, and other related supplies
• •Ability to be able to perform restaurant opening and closing procedures
• •Ability to be able to maintain sanitation, health and safety standards in work areas
• •Ability to be able to keep breakage to a minimum by handling china, glassware and fragile equipment with care
• •Ability to be able to sweep and mop floors
• •Ability to be able to keep floors clean and dry
• •Ability to be able to pick up wet spills immediately
• •Ability to be able to pitch in to help with special and deep cleaning projects
• •Ability to be able to maintain and promote a positive and cooperative work relationship with all hotel departments
• •Ability to be able to follow all procedures and policies set forth by the company, and department
• •Ability to be able to ensure both cash and charge tips are reported properly for tax processing
• •Ability to be able to handle cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies
• •Ability to be able to take written and verbal direction in English and speak English clearly
• •Ability to be able to be a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once
• •Ability to be able to have good listening skills, with the ability to respond quickly to needs and requests
• •Ability to be able to have exceptional organizational skills with the ability to balance and prioritize work
• •Ability to be able to have exceptional service orientation, with keen ability to focus and deliver on guest needs
• •Ability to be able to have a proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
• •Ability to be able to have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented
• •Ability to be able to be highly motivated and detail-oriented self-starter
• •Ability to be able to be able to perform routine work or the same task over and over again
• •Ability to be able to be able to communicate effectively with guest, team members and management in English
• •Ability to be able to be able to understand and comply with proper cleaning techniques
• •Ability to be able to be able to take direction and follow instructions
• •Ability to be able to be able to work effectively as an independent contributor, and as a part of a collaborative team
• •Ability to be able to be able to multi-task and effectively manage numerous priorities within a fast-paced environment
• •Ability to be able to be consistently at work and on time
• •Ability to be able to be responsible for overall efficiency of the restaurant
• •Ability to be able to train new servers