Requisition to Pay Solutions Specialist
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Plan, execute, and manage assigned projects for the Solutions Team, including end-to-end testing for implementations. Become the subject matter expert for full end-to-end Client Requisition to Pay EBS systems and custom Buy Pay processes, ensuring effective operation and development of related systems. Provide customer and technical support, manage continuous working system environments, and resolve escalated issues to eliminate rework. Develop expertise in Service Level Agreement metrics and KPIs while maintaining current documentation and learning client standards. Assist with daily problem resolution, audits, and training as required.
Required Qualifications
- Minimum 5 years business experience, including supply chain, procurement, finance, and/or accounting
- Strong understanding of Oracle R12 On-Prem Requisition to Pay EBS modules (PO and AP)
- Ability to communicate best practices to locations and process standardization across multiple operating units and regions
- Understand full end to end processes in the FSS Solutions area
- Strong understanding of North American Requisition to Pay practices (PO, AP, Requisitions, payments, interfaces, supplier, AP/PO accounting)
- Strong customer focus, and experience with highly complex problem resolutions
- Be available to work at a standard Eastern Time schedule
- Clear, concise communication (technical + business translation)
- Ability to independently initiate and manage projects to completion
- Proven experience in Incident management
- Problem/root cause analysis
- Change management processes
- Accountability (owns issue through resolution)
- Independent troubleshooting before escalation
- Experience in Oracle R12 EBS RtP processes and solutions support tasks, such as patch testing, system bug issue resolution, customization, etc
- Bachelor's Degree from an accredited institution
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