Req_Title_VOLUME_SOURCING_CSP_V3
On-site · Tempe, Arizona, United States
Job Summary
Specialist I in Account Service at JPMorganChase handles a high-volume inbound call environment delivering support for financial products. The role emphasizes bilingual (Spanish/English) communication, building customer relationships, and offering innovative solutions within a regulated call center framework. Responsibilities include managing inbound calls (potentially over 100 daily), interpreting customer needs, documenting interactions, collaborating with teammates, following established procedures, and handling standard issues with supervisor escalation for non-standard cases. The position requires adaptability, empathy, problem-solving, and proficiency with computer systems, along with the ability to work in a fast-paced, results-driven setting and to participate in training as scheduled.
Required Qualifications
- High school diploma or GED
- Fluent in Spanish and English
- 1 year of experience in phone or face-to-face settings
- Ability to multitask while using computer systems
- Ability to learn products and systems quickly
- Ability to navigate different cultural contexts and workplace environments
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