Reputation Manager
$45,000–$50,000 year
On-site · Wentzville, Missouri, United States
Job Summary
Lead online reputation strategy across markets and digital platforms; increase positive review volume and visibility; monitor customer sentiment and trends to drive actionable improvements; manage escalated customer concerns with professionalism and strategic communication; partner cross-functionally with leadership, operations, marketing, and customer service to improve customer experience; support award and recognition initiatives that enhance brand credibility and visibility.
Required Qualifications
- 3+ years of experience in reputation management, customer experience, customer success, communications, marketing, operations, or a related field
- Strong analytical and problem-solving abilities with experience interpreting customer feedback, managing escalations, and sentiment trends
- Exceptional written and verbal communication skills
- Highly organized with strong attention to detail
- Proficient in Microsoft Office, CRM systems, and online platforms
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