Republican Political Representative (Full-Time & Part-Time)
RemoteUnited States or US
Job Summary
Handle inbound and outbound contacts in a courteous, timely, and professional manner to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. Listen to customers, understand their needs, and resolve customer issues by researching systems, coordinating with other departments, and utilizing knowledge base and training to accurately answer questions. Accurately document and process customer claims in appropriate systems while following all required scripts, policies, and procedures. Appropriately escalate customer issues with the managerial team and ensure first call resolution through problems solving and effective call handling. Attend meetings and training to stay up to date on changes to program knowledge, systems, and processes. Adhere to all attendance and work schedule requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
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