Representative, Special Resolutions
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Manage a portfolio of customer cases and maintain communication with law firms, medical providers, and insurance carriers to track case progress and resolve billing inquiries. Negotiate case resolutions by adapting strategies to unique circumstances while collaborating with attorneys and carriers to achieve mutually beneficial outcomes. Ensure service levels and performance metrics (SLAs) are met while meeting customer experience and financial performance targets. Serve as a subject matter expert in negotiation, collections, and operational performance, helping implement performance improvement initiatives.
Required Qualifications
- High School diploma or GED
- Minimum of 2 years of experience in an office or contact center environment
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries
- specific experience in personal injury cases
- medical knowledge
- claims law
- Strong ability to leverage technology and data-driven insights to support decision-making and process improvements
- Skilled in developing and executing win/win negotiation strategies
- considering a broad range of factors
- Excellent verbal and written communication skills
- ability to collaborate effectively with team members, attorneys, and medical providers
- Self-motivated
- relationship-focused
- goal-oriented
- Adaptable to change
- able to pivot between tasks and evolving processes efficiently
- Capable of working quickly and accurately under tight deadlines
- Able to operate effectively in a continuously evolving environment
- Must be able to work in-office in Charlotte, NC
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