Representative Patient Service I Mon - Fri 8 am - 4:30 pm (5591)
On-siteMemphis, Tennessee, United States
Job Summary
Greet patients upon arrival and complete registration verification, including identity checks, address confirmation, and benefit verification. Collect co-pays and self-pay balances, provide receipts, and enter transactions into the system. Process encounter edits, schedule follow-up appointments, and assist with referrals and authorizations. Monitor the waiting room for service issues and update patients on scheduling delays. Perform check-out duties and maintain daily cash drawer reconciliation. Answer phones and route patients if dedicated scheduling staff are unavailable. Maintain confidentiality and adhere to regulatory compliance policies.
Required Qualifications
- High School Diploma or equivalent
- Completion of a clerical or medical office program
- At least 2 years experience in clerical, customer service, or related experience such as medical office or administrative services
- Completion of a unit clerk, medical office, general clerical, customer service training or equivalent education
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