Representative Patient Service I (6146)

Greet patients upon arrival and complete registration verification, including identity checks, address confirmation, and benefit verification. Collect co-pays and self-pay balances, provide receipts, and enter transactions into the system. Process encounter edits, schedule appointments, and manage check-out duties while monitoring the waiting room for customer service issues. Maintain cash drawers, reconcile end-of-day receipts, and assist with referrals and authorizations as directed. Adhere to HIPAA and compliance policies throughout all interactions. Requires standing, walking, and lifting; high school diploma with clerical training and two years of customer service experience.