Representative Patient Service I (5914)

Greet patients upon arrival and complete registration verification, including identity checks, address confirmation, and benefit verification. Collect co-pays and self-pay balances, provide receipts, and enter transactions into the system. Scan insurance cards, ensure required policy signatures are recorded, and maintain the cash drawer for end-of-day reconciliation. Process encounter edits, schedule follow-ups, assist with referrals, and monitor the waiting room for customer service issues. Answer phones and route patients if dedicated scheduling staff are unavailable. Maintain confidentiality and adhere to compliance policies while providing coverage for absences as required.