Representative II, Bankruptcy
On-site · Atlanta, Georgia, United States
Job Summary
Representative II, Bankruptcy at CarMax Auto Finance serves as the first point of contact for customers in bankruptcy, educating on account details (repossession status, late fees, credit reporting, payment options), processing payments, coordinating with attorneys, trustees, and store locations, and collaborating with external vendors to resolve complex issues while ensuring compliance with federal/state guidelines. The role involves handling inbound/outbound calls, analyzing data to determine next steps, preparing correspondence to courts or legal representatives, and supporting team objectives in a fast-paced, client-focused environment.
Required Qualifications
- High school diploma or GED
- 6+ months of related experience in customer service or administrative roles
- Excellent verbal communication skills for phone-based interactions with customers and vendors
- Strong problem-solving, decision-making, and negotiation abilities
- Proficiency in basic computer applications and data entry
- Ability to work independently in a fast-paced environment while maintaining attention to detail
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