Representative I-Customer Service

Customer Service Representative for Westlake provides professional assistance to current customers by creating service tickets for window-related issues, handling inbound calls, coordinating with service technicians, resolving discrepancies, building rapport with customers, gathering documentation on product failures, and educating customers on product use. The role requires strong communication and organizational skills, ability to work in a team, leadership by example, adaptability, multitasking, attention to detail, and maintaining confidentiality. The position emphasizes safety policies, punctuality, and the ability to operate in a warehouse/manufacturing environment with potential exposure to dust, chemicals, and high ambient noise; physical requirements include standing or sitting for extended periods and lifting up to 50 pounds. Westlake is an Equal Opportunity Employer; apply via the Jobs Hub in Workday. Location: Dallas, TX, USA.