Representative - Customer Service
On-siteWinnipeg, Manitoba, Canada
Winnipeg, Manitoba, CanadaOn-siteFull TimeHigh School Or EquivalentDistribution Services
Full TimeHigh School Or EquivalentDistribution Services
Job Summary
Answer customer inquiries via telephone, email, and walk-ins to resolve routine and complex problems. Process payments for cash account customers and analyze service needs to refer clients to technical departments when necessary. Act as a liaison between the customer base and other service or technical departments for follow-up. Provide back-up support to the sales counter for walk-in and telephone inquiries while maintaining professional communication skills under pressure.
Required Qualifications
- High School Degree or Equivalent
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
Desired Qualifications
- College Diploma
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