Representative - Account Resolution (Legal & Medical)
On-siteLas Vegas, Nevada, United States
Job Summary
Communicate with medical facilities and law firms to recover pending assets, review systems to locate documentation for collection efforts, and follow up on past due payments at regular intervals. Research check details, verify proof of payment, accurately document all accounts, perform clerical duties and data entry, and reconcile credits and balances. This role directly manages a dynamic portfolio of assigned cases, acts as a back-up for Team Members away from their desk, and delivers exceptional customer experience results while driving to identified performance targets. Based in our Las Vegas, NV office, you will serve as a subject matter expert in Customer/Partner Experience and Collections strategies within our Special Resolutions team.
Required Qualifications
- Associates Degree
- 2+ years of work experience in an office type environment or contact center environment
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries
- specific experience in personal injury
- applicable medical knowledge
- claims law
- Must have excellent communication skills, both verbal and written
- ability to be collaborative with other members of the team
- Self-motivated with desire to build great relationships
- able to meet and exceed goals
- Able to adapt to change and pivot easily between tasks and process changes
- Ability to work quickly and accurately to meet tight deadlines
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
- Ability to operate efficiently and effectively within a continuous evolving environment
- Must be able to work in our Las Vegas, NV office
Desired Qualifications
- Preferred experience in claims, legal and/or personal injury
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