Representantes Bilingues en Ingles y Espanol Call Center (Full-Time & Part-Time)
$31,200–$31,200 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Handle inbound and outbound contacts to resolve support issues, sell products, and ensure a best-in-class customer experience. Research systems to locate missing information, coordinate with departments, and accurately document claims while following required scripts and policies. Utilize knowledge bases to answer questions, escalate unresolved issues to management, and maintain first call resolution through effective problem solving. Attend meetings and review training materials to stay updated on program knowledge and systems. Adhere to attendance requirements and comply with confidentiality standards.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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