Représentante(e) service à la clientèle

Customer service representative in a bank branch setting. Delivers exceptional service to customers and prospects, identifies needs, and provides guidance on financial solutions. Engages in needs-based conversations to address everyday banking plans, credit card needs, and promotes digital/self-serve options. Supports operations, handles transactions and inquiries, refers opportunities to colleagues, and may work across multiple branches or channels. Emphasizes building rapport, solving problems, and contributing to branch business results within risk/compliance guidelines. Schedule may vary; potential involvement across multiple branches based on market needs. Strong interpersonal and communication skills with a focus on creating a personal customer experience.