Representante de Servicio al Cliente en Viajes (Remoto)
On-sitePaysandú, Paysandú Department, Uruguay
Job Summary
Respond to customer inquiries via phone, email, and messaging platforms while assisting with luxury and pleasure travel reservations, including changes, cancellations, and special requests. Provide accurate destination information, coordinate booking details, and confirm itineraries to ensure precision. Proactively follow up with clients before and after trips to maintain satisfaction, resolving issues with empathy and a solutions-focused approach. Maintain precise documentation and update reservation systems as needed. This remote role offers flexible hours and benefits for those passionate about hospitality and travel planning.
Required Qualifications
- Excelentes habilidades de comunicación verbal y escrita
- Experiencia en servicio al cliente
- Fuertes habilidades organizativas
- Atención al detalle
- Comodidad con el uso de tecnología
- Disposición para aprender nuevos sistemas y plataformas de reservas
- Persona confiable
- Proactiva
- Capaz de gestionar múltiples solicitudes de clientes de manera eficiente
Desired Qualifications
- Experiencia en viajes
- Experiencia en hospitalidad
- Experiencia en áreas relacionadas
- Interés genuino en los viajes
- Ayudar a los clientes a planificar experiencias memorables
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